Mediway Medical Centre Privacy Policy
Effective Date: 28/04/2025
Mediway Medical Centre (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring compliance with Singapore’s Personal Data Protection Act (PDPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access our website (https://mediwaymedical.com) or engage with our services.
1. Information We Collect
We may collect the following types of personal data:
Basic Information: Name, NRIC/FIN number, date of birth, gender, contact details (phone number, email address, residential address).
Medical Information: Medical history, symptoms, diagnostic results, treatment plans, prescriptions, and other health-related information.
Payment Information: Billing details, insurance information, and payment records.
Cookies and Browsing Data: Information about your device, IP address, browser type, and browsing behavior on our website.
Other Information: Any additional information you provide during consultations, registration, or feedback.
2. Purpose of Data Collection
We collect, use, and disclose your personal data for purposes including:
Registering you as a patient and scheduling appointments.
Providing medical care, treatment, and follow-up services tailored to your needs.
Maintaining accurate and up-to-date medical records.
Processing payments, issuing invoices, and handling insurance claims.
Communicating with you regarding appointments, test results, or health-related updates.
Complying with legal and regulatory requirements (e.g., Ministry of Manpower (MOM), Immigration & Checkpoints Authority (ICA)).
Conducting quality assurance, training, and service improvements.
Research and statistical analysis (only if data is anonymized or with your explicit consent).
Improving our website’s functionality and user experience.
Sending updates, promotions, or newsletters (only with your consent).
3. Disclosure of Personal Data
Your personal data may be shared with the following parties where necessary:
Healthcare professionals involved in your care (doctors, nurses, specialists).
Laboratories, radiology centres, and diagnostic service providers.
Insurance companies or third-party payers for billing and claims processing.
Government agencies and regulatory authorities as required by law.
Trusted IT service providers, website analytics providers (e.g., Google Analytics), payment processors, and cloud storage vendors.
All third parties engaged by us are bound by confidentiality agreements and required to protect your data in compliance with the PDPA.
We do not sell your personal data for marketing purposes.
4. Data Storage and Security
We implement reasonable physical, technical, and administrative security measures to protect your personal data, including:
Industry-standard encryption.
Restricted access to authorized personnel only.
Regular review and updates to our security practices.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely destroyed or anonymized.
6. Your Rights
Under the PDPA, you have the right to:
Access: Request access to your personal data.
Correction: Request corrections to your personal data if it is inaccurate or incomplete.
Withdrawal of Consent: Withdraw your consent for us to collect, use, or disclose your personal data (note: this may affect our ability to provide certain services).
Data Deletion: Request deletion of your data where it is no longer required.
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details provided below.
7. Cookies Usage
Our website uses cookies to enhance your browsing experience and analyze website traffic.
By continuing to use our website, you consent to our use of cookies.
You can manage your cookie preferences through your browser settings.
8. Contact Us
If you have any questions, concerns, or wish to exercise your rights, please contact our Data Protection Officer:
Name: Kevin Boon
Email: Kevin.Boon@mediwaymedical.com
Phone: +65 8185 5577
Address: 20 Upper Circular Road, #B1-26/29, The Riverwalk, Singapore 058416
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website or at our premises.
By continuing to use our services after updates are posted, you agree to the revised terms.